How are you measuring agents without rewarding more content?

Question

Our dashboard counts output and its making the agent look more useful than it really is. I care more about better decisions and less rework. Has anyone found a scorecard that actually works?

Answer

I would separate operating health from business impact. Operating health can cover grounded claims, approval rate, rework and recovery from errors. Business impact asks whether the system improved a decision or outcome. Volume can be visible, but it should not run the dashboard.

Elise · Answer

We track how often a human changes the recommendation before acting on it. That has been more revealing than output because it shows whether the agent is learning our actual judgement.

How are you measuring agents without rewarding more content?

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